Return policy

Return Policy

📦 Return & Replacement Policy | Nexon Gadget BD 📦

🎯 Our Commitment

 

Your satisfaction is our top priority. That’s why we’ve made our return and replacement process simple, transparent, and customer-friendly.

 

🔄 Return Policy

 

✅ Check Upon Delivery:

 

Please open and inspect your parcel in front of the delivery person.

 

If you receive the wrong, defective, or damaged product, please return it immediately to the delivery agent.

 

🚫 After Delivery Return:

 

Returns are not accepted after delivery.

 

However, in special cases, you can send the product to our address through Sundarban Courier at zero payment for review.

 

💰 Refund:

 

Once the return process is completed and verified, the refund will be processed through your original payment method.

 

♻️ Replacement Policy

 

⏱️ Time Frame:

 

Depending on the product type, you can request a replacement within 3, 5, or 7 days of receiving the product.

 

📦 Conditions:

 

The product must be unused, in its original packaging, and include all accessories.

 

Replacement applies only to defective, wrong, or damaged items.

 

🔄 Product Exchange:

 

You may exchange for the same product or upgrade to another by paying the price difference.

 

📋 Return / Replacement Process

 

1️⃣ Contact Us:

📱 WhatsApp: 01777032014

2️⃣ Provide Details:

Share your order number, product name, and a brief description of the issue.

 

3️⃣ Send the Product:

Ship the product to our address. After inspection, we’ll initiate the return or replacement process.

 

💡 Important Notes

 

🚚 Customers are required to bear 50% of the return/replacement shipping cost.

🔄 Nexon Gadget BD reserves the right to modify or update this policy at any time without prior notice.

 

❓ Need Help?

 

📞 Call or WhatsApp: 01777032014

Our support team is always ready to assist you! 💬